Special Request

We understand your order can be a gift, reward or a treatment. Here is a few complementary service we provide:

1. Hold your order service

You you place order to reserve inventory first and we will hold your order until your further notification. (While this service is free of charge, our standard service protocol won't apply for hold-on order if it is longer than 1 month. For details, please refer to refund & exchange policy.)

2. Write a greeting card

If it's a gift, we can provide a handwritten greeting card. This service is only available in English and you need to provide the content.

3. Customisation

For certain products we provide customisation service, such as to provide variance of colour and material. This service is addressed on the product detail page.

To request above services, kindly contact us by whatsapp, wecare@cozymatic.com, or note feature at checkout.